This financial institution recognised that one of its core values — communication — needed to be more than words on a wall. They engaged us to define what constructive, challenging conversations look like in practice and to build the capability across their teams to deliver them with confidence and clarity.
Robin and her team designed a tailored learning experience grounded in the Radical Candour framework and the principles of conversation management drawn from Whole Brain Thinking.
A four-hour, highly interactive workshop was delivered to 25 staff, beginning with a powerful question: Why do conversations go wrong? This created immediate relevance and reflection.
From there, the session combined practical tools with live role plays, structured discussions and applied exercises — ensuring participants didn’t just understand the concepts, but practiced them in real time.
The workshop achieved an exceptional NPS of +100, leading to repeat engagement and a subsequent session delivered to the Board.